University Crisis Hotline

University Crisis Hotline



Who can ask for counseling?

You can send a request to our Crisis Hotline and receive anonymous qualified counseling, if you are:

  • an undergraduate or postgraduate student
  • University employee
  • a student’s parent


Terms of counseling

Our counseling is free of charge (and is available in English). Counselors are employees of RSUH Institute of Psychology.


How can you send your request?

  • First of all, specify how can we address to you ( your name or a nickname, gender, age, marital status)

  • Describe your situation (what is worrying you at the moment, how long has it been worrying you, what are the circumstances, etc.)

  • Ask a question which you would like to ask a psychologist about your problem


How does it work?

You send the request, our psychologist processes it and sends you the answer in 2-4 workdays with the professional comments, suggestions and recommendations (in particular - about options of further work or additional support).

You may exchange letters with a psychologist about a particular problem (it could be up to four letters in total: two from each side).

You can send us any number of requests about different problems.

After that, if you wish, you can continue working with a psychologist face-to-face.


You should address to the University Crisis Hotline:

  • If you can't visit psychologist in person

  • If you need time to think about your words

  • If don't have constant internet access

  • If you want to get a written version of psychological comments to your situation, so you could look through it again, when you'll need it

  • If it makes you feel more comfortable


What can you expect?

Psychologist can give you his professional feedback and help you analyze your problem (its reasons, meaning, ways to solve it). He can also share valuable information with you - for example, other people experience, useful links, literature recommendations, etc.


Whatever problem you have, you can start exploring it together with a psychologist and define your first steps to solve it!

Print version